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Scottish Employer Skills Survey 2020 Staff job roles online prompt cards Please select the broad sector that best fits your establishment from the list below. This will make the examples shown more relevant to you. Transport, Retail or Wholesale Example job roles Category description Managers, Directors & Senior Officials Direction and co-ordination of organisations and businesses Management of internal departments and sections Covers occupations where main tasks consist of direction and co-ordination of organisations and businesses (Including internal departments / sections). Requires a significant amount of knowledge on the processes of the business Admin & secretarial Secretaries, receptionists, PAs, telephonists Book-keepers, credit controllers/wage clerks Office assistants, office managers Database assistants Stock control clerks & assistants Transport & distribution clerks & assistants These occupations undertake general admin, clerical, secretarial work and perform a variety of specialist client orientated clerical duties. Most occupations will require a good standard of general education. Elementary occupations Cleaners, security guards Labourers Kitchen/catering assistants Packers, goods handling Storage staff, shelf fillers Postal workers, messengers & couriers This covers occupations that involve mostly routine tasks usually involving use of simple hand held tools and in some cases physical effort. Most do not require formal educational qualifications. Process, plant & machine operatives Vehicle operators / drivers, including train / HGV / van / fork lift / bus / taxi drivers Machine operatives Routine inspectors and testers Food, drink & tobacco process operatives Tyre, exhaust & windscreen fitters This covers people who operate vehicles and other mobile and stationary machinery, monitor industrial and plant equipment, or to assemble products. Most will not have a particular standard of education but will usually have formal experience related training. Sales & Customer Service Occupations Sales assistants, sales supervisors Customer care occupations Call centre agents Merchandisers & window dressers Pharmacy & other dispensing assistants (NOT THE FOLLOWING: Sales representatives) Occupations whose tasks require knowledge and experience necessary to sell goods and services, accept payment and replenish stocks. Caring, Leisure & Other Service Occupations Air / rail travel assistants Beauticians, hairdressers & barbers Ambulance staff (excluding paramedics) Caretakers Care assistants, nursery nurses / childminders These occupations involve provision of service to customers whether in a public protective or personal care capacity. Main tasks involved usually include the care of sick, elderly and children and the provision of travel, care and hygiene services. Skilled Trades Occupations Electricians, plumbers Butchers, bakers, fishmongers Vehicle technicians Mechanics & electricians IT engineers Florists Chefs (NOT THE FOLLOWING: Science and engineering technicians) Covers occupations where main tasks involve the performance of complex physical duties that normally involve initiative and other practical skills. Associate Professional and Technical Occupations Accounting technicians Health and safety officers Human resources officers Sales representatives, sales accounts managers, business sales executives Business development managers Buyers, buying and purchasing officers Graphic designers, photographers, writers Estate agents, auctioneers IT / science / engineering / lab technicians Their main tasks require experience and knowledge to assist in supporting professionals or managers. Most will have relevant high level vocational qualifications involving a substantial period of full time training or further study. Professional Occupations Programmers, software development and IT professionals Web design & development professionals Accountants Solicitors, lawyers Economists Business & financial project managers Journalists, newspaper editors Engineering professionals These occupations will usually require a degree or equivalent formal qualification. Main tasks will involve practical application of theoretical knowledge and increasing stock of knowledge through communicating and teaching. Business and Other Services, Finance or Insurance Example job roles Category description Managers, Directors & Senior Officials Direction and co-ordination of organisations and businesses Management of internal departments and sections Covers occupations where main tasks consist of direction and co-ordination of organisations and businesses (Including internal departments / sections). Requires a significant amount of knowledge on the processes of the business Admin & secretarial Secretaries, receptionists, PAs, telephonists Book-keepers, credit controllers/wage clerks Office assistants, office managers Pension and insurance clerks Database assistants Legal secretaries Library clerks & assistants These occupations undertake general admin, clerical, secretarial work and perform a variety of specialist client orientated clerical duties. Most occupations will require a good standard of general education. Elementary occupations Cleaners, security guards Labourers Kitchen/catering assistants Postal workers, messengers, couriers Launderers, dry cleaners & pressers This covers occupations that involve mostly routine tasks usually involving use of simple hand held tools and in some cases physical effort. Most do not require formal educational qualifications. Process, plant & machine operatives Vehicle operators / drivers Machine operatives Routine inspectors & testers Driving instructors This covers people who operate vehicles and other mobile and stationary machinery, monitor industrial and plant equipment, or to assemble products. Most will not have a particular standard of education but will usually have formal experience related training. Sales & Customer Service Occupations Sales assistants, sales managers Customer care occupations, customer service managers Call centre agents, telephone salespersons Market research interviewers (NOT THE FOLLOWING: Sales representatives, buying and purchasing officers, estate agents or auctioneers) Occupations whose tasks require knowledge and experience necessary to sell goods and services, accept payment and replenish stocks. Caring, Leisure & Other Service Occupations Caretakers Care assistants, nursery nurses / childminders Care workers and home carers Hairdressers & barbers, beauticians These occupations involve provision of service to customers whether in a public protective or personal care capacity. Main tasks involved usually include the care of sick, elderly and children and the provision of travel, care and hygiene services. Skilled Trades Occupations Electricians, electronic trades Chefs, cooks Catering and bar managers Printers TV engineers, IT engineers Gardeners / groundsmen (NOT THE FOLLOWING: Science and engineering technicians) Covers occupations where main tasks involve the performance of complex physical duties that normally involve initiative and other practical skills. Associate Professional and Technical Occupations Human resources & industrial relations officers Accounting technicians Health and safety officers Insurance underwriters Investment analysts / advisors Sales representatives Sales account & business development managers, business sales executives Buyers, buying and purchasing officers Writers / journalists Graphic designers / artists / musicians Estate agents, auctioneers Conference / exhibition managers, organisers IT / science / engineering / lab technicians Their main tasks require experience and knowledge to assist in supporting professionals or managers. Most will have relevant high level vocational qualifications involving a substantial period of full time training or further study. Professional Occupations Programmers, software development and IT professionals Web design & development professionals Accountants Solicitors, lawyers, barristers & judges Economists Management consultants & business analysts Architects Chartered / Quantity surveyors Advertising accounts managers / creative directors Engineering professionals These occupations will usually require a degree or equivalent formal qualification. Main tasks will involve practical application of theoretical knowledge and increasing stock of knowledge through communicating and teaching. Manufacturing, Construction or Agriculture Example job roles Category description Managers, Directors & Senior Officials Direction and co-ordination of organisations and businesses Management of internal departments and sections Covers occupations where main tasks consist of direction and co-ordination of organisations and businesses (Including internal departments / sections). Requires a significant amount of knowledge on the processes of the business Admin & secretarial Secretaries, receptionists, PAs, telephonists Book-keepers, credit controllers/wage clerks Office managers Database assistants, office assistants Stock control clerks and assistants These occupations undertake general admin, clerical, secretarial work and perform a variety of specialist client orientated clerical duties. Most occupations will require a good standard of general education. Elementary occupations Cleaners, security guards Labourers Kitchen/catering assistants Packers, goods handling Storage staff Farm / forestry / fishing workers This covers occupations that involve mostly routine tasks usually involving use of simple hand held tools and in some cases physical effort. Most do not require formal educational qualifications. Process, plant & machine operatives Vehicle operators / drivers Machine operatives HGV / van / fork lift drivers Sorters, assemblers Scaffolders / stagers / riggers Routine inspectors / testers Metal / plastics / rubber / wood / textile process operatives Quarry workers This covers people who operate vehicles and other mobile and stationary machinery, monitor industrial and plant equipment, or to assemble products. Most will not have a particular standard of education but will usually have formal experience related training. Sales & Customer Service Occupations Sales assistants, sales supervisors Customer care occupations (including customer service managers and supervisors) Call centre / contact centre occupations (NOT THE FOLLOWING: Sales representatives) Occupations whose tasks require knowledge and experience necessary to sell goods and services, accept payment and replenish stocks. Caring, Leisure & Other Service Occupations Caretakers Care assistants, nursery nurses / childminders Animal care services Veterinary nurses These occupations involve provision of service to customers whether in a public protective or personal care capacity. Main tasks involved usually include the care of sick, elderly and children and the provision of travel, care and hygiene services. Skilled Trades Occupations Electricians, electrical trades Plumbers, heating & ventilating engineers Printers Farmers Carpenters, furniture makers Mechanics Machine setters / tool makers Painters & decorators Plasterers, roofers, glaziers Bricklayers and masons Metal working production and maintenance fitters Welding trades Gardeners / landscape gardeners (NOT THE FOLLOWING: Science and engineering technicians) Covers occupations where main tasks involve the performance of complex physical duties that normally involve initiative and other practical skills. Associate Professional and Technical Occupations Science and engineering technicians IT technicians, lab technicians Accounting technicians Human resources officers Health and safety officers Sales representatives, sales accounts managers, business sales executives Business development managers Draughtspersons Building & civil engineering technicians Estimators, valuers & assessors Product designers Their main tasks require experience and knowledge to assist in supporting professionals or managers. Most will have relevant high level vocational qualifications involving a substantial period of full time training or further study. Professional Occupations Software and IT professionals Accountants Solicitors, lawyers Economists Professional engineers Chemists Scientific researchers Architects Quality control & planning engineers Construction project managers Quantity / Chartered surveyors Programmers & software developers These occupations will usually require a degree or equivalent formal qualification. Main tasks will involve practical application of theoretical knowledge and increasing stock of knowledge through communicating and teaching. Hospitality, Catering or Leisure Services Example job roles Category description Managers, Directors & Senior Officials Direction and co-ordination of organisations and businesses Management of internal departments and sections Covers occupations where main tasks consist of direction and co-ordination of organisations and businesses (Including internal departments / sections). Requires a significant amount of knowledge on the processes of the business Admin & secretarial Secretaries, receptionists, PAs, telephonists Book-keepers, credit controllers/wage clerks Office assistants, office managers Database assistants These occupations undertake general admin, clerical, secretarial work and perform a variety of specialist client orientated clerical duties. Most occupations will require a good standard of general education. Elementary occupations Cleaners, security guards Labourers Kitchen/catering assistants Bar staff; waiters & waitresses Dry cleaners, launderers Leisure & theme park attendants This covers occupations that involve mostly routine tasks usually involving use of simple hand held tools and in some cases physical effort. Most do not require formal educational qualifications. Process, plant & machine operatives Vehicle operators / drivers, including HGV / van / fork-lift drivers Machine operatives Food, drink & tobacco process operatives This covers people who operate vehicles and other mobile and stationary machinery, monitor industrial and plant equipment, or to assemble products. Most will not have a particular standard of education but will usually have formal experience related training. Sales & Customer Service Occupations Sales assistants, retail cashiers Sales / customer service managers Customer care occupations Telesales, call centre agents (NOT THE FOLLOWING: Sales representatives) Occupations whose tasks require knowledge and experience necessary to sell goods and services, accept payment and replenish stocks. Caring, Leisure & Other Service Occupations Travel agents, travel assistants Sport and leisure assistants Hairdressers and beauticians Care assistants, nursery nurses / childminders Housekeepers, caretakers These occupations involve provision of service to customers whether in a public protective or personal care capacity. Main tasks involved usually include the care of sick, elderly and children and the provision of travel, care and hygiene services. Skilled Trades Occupations Chefs, cooks Catering and bar managers Butchers, bakers Gardeners / landscape gardeners Groundsmen & greenkeepers Electricians, plumbers, printers (NOT THE FOLLOWING: Science and engineering technicians) Covers occupations where main tasks involve the performance of complex physical duties that normally involve initiative and other practical skills. Associate Professional and Technical Occupations Sales representatives, sales accounts managers Fitness instructors, sports coaches, instructors and officials Conference & exhibition managers & organisers Buying and purchasing officers Human resources officers Accounting technicians Health and safety officers IT / science / lab technicians There main tasks require experience and knowledge to assist in supporting professionals or managers. Most will have relevant high level vocational qualifications involving a substantial period of full time training or further study. Professional Occupations Therapy professionals, nurses Programmers, software development and IT professionals Web design & development professionals Accountants, economists Solicitors, lawyers These occupations will usually require a degree or equivalent formal qualification. Main tasks will involve practical application of theoretical knowledge and increasing stock of knowledge through communicating and teaching. Health or Social Care Example job roles Category description Managers, Directors & Senior Officials Direction and co-ordination of organisations and businesses Management of internal departments and sections Covers occupations where main tasks consist of direction and co-ordination of organisations and businesses (Including internal departments / sections). Requires a significant amount of knowledge on the processes of the business Admin & secretarial Secretaries, receptionists, PAs, telephonists Book-keepers, credit controllers/wage clerks Office assistants, office managers Database assistants These occupations undertake general admin, clerical, secretarial work and perform a variety of specialist client orientated clerical duties. Most occupations will require a good standard of general education. Elementary occupations Cleaners, security guards Kitchen/catering assistants Launderers, dry cleaners & pressers Hospital porters This covers occupations that involve mostly routine tasks usually involving use of simple hand held tools and in some cases physical effort. Most do not require formal educational qualifications. Process, plant & machine operatives Vehicle operators / drivers Machine operatives This covers people who operate vehicles and other mobile and stationary machinery, monitor industrial and plant equipment, or to assemble products. Most will not have a particular standard of education but will usually have formal experience related training. Sales & Customer Service Occupations Sales assistants, sales supervisors Call centre agents Customer care occupations Occupations whose tasks require knowledge and experience necessary to sell goods and services, accept payment and replenish stocks. Caring, Leisure & Other Service Occupations Care assistants, nursery nurses / childminders Housekeepers, caretakers Home carers Ambulance staff Teaching assistants Dental / veterinary nurses Nursing auxiliaries and assistants Houseparents & residential wardens (NOT THE FOLLOWING: Professional medical nurses, midwives, physiotherapists and social workers or paramedics) These occupations involve provision of service to customers whether in a public protective or personal care capacity. Main tasks involved usually include the care of sick, elderly and children and the provision of travel, care and hygiene services. Skilled Trades Occupations Chefs, cooks Catering managers Gardeners, landscape gardeners, groundsmen & greenkeepers Covers occupations where main tasks involve the performance of complex physical duties that normally involve initiative and other practical skills. Associate Professional and Technical Occupations Paramedics Youth and Community workers Human resources officers Sports coaches, instructors & officials Medical & dental technicians Pharmaceutical technicians Accounting technicians Health and safety officers IT / science / engineering / lab technicians Their main tasks require experience and knowledge to assist in supporting professionals or managers. Most will have relevant high level vocational qualifications involving a substantial period of full time training or further study. Professional Occupations Doctors, nurses, midwives Psychologists Social workers Occupational therapists Medical practitioners Speech and language therapists Pharmacists Veterinarians Dental practitioners Software and IT professionals Accountants Solicitors, lawyers These occupations will usually require a degree or equivalent formal qualification. Main tasks will involve practical application of theoretical knowledge and increasing stock of knowledge through communicating and teaching. Public Sector or Education Example job roles Category description Managers, Directors & Senior Officials Direction and co-ordination of organisations and businesses Management of internal departments and sections Covers occupations where main tasks consist of direction and co-ordination of organisations and businesses (Including internal departments / sections). Requires a significant amount of knowledge on the processes of the business Admin & secretarial Secretaries, receptionists, PAs, telephonists Book-keepers, credit controllers/wage clerks Local government officers, civil service officers Office managers, office supervisors, office assistants Library assistants, database assistants HR administrators Library clerks and assistants These occupations undertake general admin, clerical, secretarial work and perform a variety of specialist client orientated clerical duties. Most occupations will require a good standard of general education. Elementary occupations Cleaners, security guards Labourers Kitchen/catering assistants Road sweepers, traffic wardens School midday and crossing patrol occupations This covers occupations that involve mostly routine tasks usually involving use of simple hand held tools and in some cases physical effort. Most do not require formal educational qualifications. Process, plant & machine operatives Vehicle operators / drivers Machine operatives This covers people who operate vehicles and other mobile and stationary machinery, monitor industrial and plant equipment, or to assemble products. Most will not have a particular standard of education but will usually have formal experience related training. Sales & Customer Service Occupations Customer service managers, call centre agents Customer care occupations Sales / retail assistants, sales supervisors Occupations whose tasks require knowledge and experience necessary to sell goods and services, accept payment and replenish stocks. Caring, Leisure & Other Service Occupations Caretakers, housekeepers Care workers, home carers Educational support assistants Nursery nurses and assistants Teaching assistants Pest control officers Animal care occupations Sport and leisure assistants (NOT THE FOLLOWING: Social workers, youth workers, welfare officers) These occupations involve provision of service to customers whether in a public protective or personal care capacity. Main tasks involved usually include the care of sick, elderly and children and the provision of travel, care and hygiene services. Skilled Trades Occupations Electricians, plumbers Chefs, cooks Printers Gardeners & landscape gardeners Groundsmen and greenkeepers IT engineers Construction and building trades (NOT THE FOLLOWING: Science and engineering technicians) Covers occupations where main tasks involve the performance of complex physical duties that normally involve initiative and other practical skills. Associate Professional and Technical Occupations Accounting technicians Human resources officers Health and safety officers Junior police/fire/prison officers Community workers Careers advisors Welfare / Housing officers Youth and community workers Vocational / Industrial trainers and instructors IT / science / engineering / lab technicians Their main tasks require experience and knowledge to assist in supporting professionals or managers. Most will have relevant high level vocational qualifications involving a substantial period of full time training or further study. Professional Occupations Programmers, software development and IT professionals Web design & development professionals Accountants Solicitors, lawyers, barristers & judges Economists Teachers Social workers Librarians Engineers Occupational therapists Writers/journalists These occupations will usually require a degree or equivalent formal qualification. Main tasks will involve practical application of theoretical knowledge and increasing stock of knowledge through communicating and teaching. None of the above / Other Example job roles Category description Managers, Directors & Senior Officials Direction and co-ordination of organisations and businesses Management of internal departments and sections Covers occupations where main tasks consist of direction and co-ordination of organisations and businesses (Including internal departments / sections). Requires a significant amount of knowledge on the processes of the business Admin & secretarial Secretaries, receptionists, PAs, telephonists Book-keepers, credit controllers/wage clerks Office assistants, office managers Local government officers HR administrators These occupations undertake general admin, clerical, secretarial work and perform a variety of specialist client orientated clerical duties. Most occupations will require a good standard of general education. Elementary occupations Cleaners Packers, goods handling / storage Kitchen/catering assistants Waiting staff, bar staff Security guards Launderers, dry cleaners & pressers Farm / forestry / fishing workers Postal workers, messengers & couriers This covers occupations that involve mostly routine tasks usually involving use of simple hand held tools and in some cases physical effort. Most do not require formal educational qualifications. Process, plant & machine operatives Vehicle operators / drivers Machine operatives Assemblers and sorters Quarry workers Scaffolders This covers people who operate vehicles and other mobile and stationary machinery, monitor industrial and plant equipment, or to assemble products. Most will not have a particular standard of education but will usually have formal experience related training. Sales & Customer Service Occupations Sales assistants, sales managers / supervisors Call centre agents, telesales Customer care occupations, customer service managers / supervisors (NOT THE FOLLOWING: Sales representatives) Occupations whose tasks require knowledge and experience necessary to sell goods and services, accept payment and replenish stocks. Caring, Leisure & Other Service Occupations Care assistants, nursery nurses / childminders Housekeepers, caretakers Travel agents / assistants Hairdressers and beauticians Educational support assistants Animal care services Air / rail travel assistants (NOT THE FOLLOWING: Professional medical nurses, social workers or paramedics) These occupations involve provision of service to customers whether in a public protective or personal care capacity. Main tasks involved usually include the care of sick, elderly and children and the provision of travel, care and hygiene services. Skilled Trades Occupations Electricians, plumbers, carpenters IT engineers, TV engineers Mechanics Chefs, cooks, butchers, bakers Catering and bar managers Gardeners / groundsmen, florists Construction and building trades (NOT THE FOLLOWING: Science and engineering technicians) Covers occupations where main tasks involve the performance of complex physical duties that normally involve initiative and other practical skills. Associate Professional and Technical Occupations Human resources officers Accounting technicians Health and safety officers Sales representatives, accounts managers Estate agents, auctioneers Conference / exhibition managers, organisers Sports coaches, instructors & officials Product designers, graphic designers IT / science / engineering / lab technicians Their main tasks require experience and knowledge to assist in supporting professionals or managers. Most will have relevant high level vocational qualifications involving a substantial period of full time training or further study. Professional Occupations Programmers, software development and IT professionals Doctors, nurses, midwives Solicitors, lawyers, accountants Social workers Teachers Management consultants & business analysts Engineering professionals Construction project managers Journalists, newspaper editors These occupations will usually require a degree or equivalent formal qualification. Main tasks will involve practical application of theoretical knowledge and increasing stock of knowledge through communicating and teaching.